Return & Refund Policy
Our commitment to your satisfaction with BeeRoot Hair Oil
Policy Sections
Quick Details
Return Window
3 days from delivery
Condition
Unopened & untampered
Last Updated
09 August 2025
BeeRoot Hair Oil
Return & Refund Policy
Overview
At BeeRoot Hair Oil, we prioritize customer satisfaction while maintaining strict quality control for our personal-care products. This policy outlines our fair and transparent return process designed to protect both our customers and product integrity.
Key Policy Highlights
- Returns accepted only for unopened and untampered items
- Report issues within 3 days of delivery with photo/video evidence
- Refunds processed within 7–10 business days after approval
- Special provisions for RTO (Return to Origin) cases
1. Return Eligibility
To qualify for a return, your BeeRoot Hair Oil must meet the following conditions:
Eligible Conditions
- Product is completely unopened
- Original packaging is intact
- Reported within 3 days of delivery
Non-Eligible Conditions
- Opened or used products
- Tampered safety seal
- Damage from improper use
Note: We carefully inspect each return. Products that don't meet these criteria will be sent back to you without refund.
2. How to Request a Return
Follow these steps to initiate a return request for your BeeRoot Hair Oil:
Contact Support
Reach out via WhatsApp at +92 318 2691614 or email support@beerootpk.com within 3 days of delivery.
Provide Evidence
Include your order number and clear photos/video showing:
- Unopened product with original packaging
- Any visible damage to packaging
Approval & Return
Our team will verify your request within 24 hours and provide return instructions if approved. For approved returns, we'll arrange pickup or provide return shipping details.
3. Damaged or Incorrect Items
Our Promise for Damaged/Incorrect Items
If you receive a damaged product or incorrect item, we will fully cover return shipping costs and either:
Replacement
Priority shipping of correct item (subject to availability)
Full Refund
Including original shipping charges
Important: For damaged items, please keep all original packaging and include photos showing:
- External packaging damage (if any)
- Clear images of the product damage
- order number and manufacturing date
4. Refunds & Processing Time
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery (COD) | Easypaisa/JazzCash/Bank | 3-5 business days after receiving details |
Important Refund Information
For COD refunds, you must provide your Easypaisa, JazzCash, or bank account details. Refunds will be processed only after we receive and verify these details.
5. RTO (Return to Origin) Policy
When an order is returned to us by the courier (RTO) due to non-delivery, we handle it as follows:
First RTO Incident
We will notify you and offer two options:
- Re-shipment: At customer's expense (actual shipping cost)
- Refund: After deducting original shipping charges
Multiple RTOs
For customers with repeated RTOs:
- Future orders may require pre-payment (online payment)
- COD option may be restricted for your account
- Additional verification may be required for future orders
How to Avoid RTOs
- Ensure your shipping address is complete and accurate
- Provide an active contact number for delivery coordination
- Respond to delivery attempts promptly
6. Exceptions & Non-Returnable Items
Items We Cannot Accept for Return
Opened Products
Any product with broken seal or signs of use
Late Returns
Requests after 3 days of delivery
Improper Storage
Damage from incorrect storage conditions
Unauthorized Returns
Items sent without prior approval
Hygiene Note: As a personal care product, we cannot accept returns of opened items for hygiene reasons. This policy helps ensure all our customers receive products that meet strict quality standards.
7. Contact & Support
Our customer support team is available to assist with any return-related questions or concerns:
WhatsApp Support
For fastest response, contact us via WhatsApp:
Message Us on WhatsAppResponse Time: Typically within 24 hours
Hours: 9 AM - 6 PM PKT, Monday to Saturday
Email Support
For detailed inquiries or documentation, email us at:
support@beerootpk.comResponse Time: Within 48 hours
Attachments: Include order number and photos if applicable
BeeRoot Hair Oil
Last updated: 09 August 2025
© 2025 BeeRoot. All rights reserved.
This policy is compliant with Google Merchant requirements.